FAQ

Payments

What currency is your shop in?
The shop is in £ (GBP).
Can I buy from you if I do not have a Paypal account?
Yes you can! I use Paypal for all payments but you do not have to have a Paypal account to be able to purchase items. You can use Paypal guest checkout. You will still receive a payment receipt after your order is completed and be able to contact me if you have any further questions.

Delivery

What are your delivery options?
There are currently three delivery options: Royal Mail Signed for 2nd Class, Royal Mail Signed for 1st Class or Customer Collection.
Can I collect my order from you?
Yes you can! If you live in or near the IP3 area of Ipswich, Suffolk, UK, then you can collect your order for free!
What are your delivery times?
Your order is usually sent out in 1-2 business days from when you placed the order. You can expect, lockdown permitting, for 2nd Class to be delivered in 2-3 business days and for 1st Class to be delivered in 1-2 business days. So in total, you can expect about a week for delivery.
Where do you deliver to?
Currently orders can only be placed if they deliver to a UK address. Once I've figured out new posting rules (thanks Brexit) then I can offer additional options such as EU shipping. Please be patient and follow me on any of my social channels for when this is announced!
I put the wrong delivery address on my order, what should I do?
Please email me the correct address as soon as you can, quoting your order number. There is normally a 1-2 business day window before your order ships to make changes. Please note, once your order has shipped I cannot change the shipping address nor am I responsible for packages sent to the wrong address as no fault of my own.
I placed an order with you but would like to cancel it, what should I do?
If your order has not been shipped, I am able to cancel your order and refund you your money. However, if your order has already been shipped, you will have to return your items to me upon receiving them, at your own expense. The package must be in its original state and un-opened or tampered with in order to receive your money back for a refund.
I placed an order for a friend and I don't want them to see how much I paid, what should I do?
Orders do not come with any papers or packaging slips that include prices of the items purchased. Your confirmation email has this information if you would like it for your own keeping, but if you're sending something to a friend, don't worry - they won't know how much you paid.

Returns

What is your return policy?
If you are not happy with your physical product, we do accept returns. Please contact me to arrange a return before starting the return process. You are responsible for returning the package at your own expense. The package must be in its original state, un-opened and not tampered with in order to receive your money back for a refund.

We do not accept returns on digital downloads, but please contact me if there are any problems with your digital order.

Everything Else

Can you customise my crochet plush?
Yes I can! Before you place your order, please contact me to discuss what customisations you would like.
Can I buy patterns from you to make your designs?
At the moment no but they will be available very soon! Please be patient and follow me on any of my social channels for when this is announced!
What materials do you use to make the crochet plushies?
All materials that are used are listed in the description on the product page. Typically this is acrylic yarn, polyester filling and plastic safety eyes. This will vary, such as yarn weight, on some of the products.
How are the crochet plushies made?
All crochet plushies are carefully made by hand and are one of a kind. Because of their handmade nature, they are all different and unique and may vary slightly from the photos.
The crochet plushie I want is out of stock, will it be available again?
Most likely yes! If an item is going to be gone for good, I normally take it down from the website. If something is sold out, it should be back soon. Please contact me if there is something you are wanting and it is not yet available.
The crochet plushie I want is coming soon, when will it be available?
It should be available soon! Please contact me if there is something you are wanting and it is not yet available. Or follow me on any of my social channels to see shop update announcements. You can find my social channels here.
Do you have wholesale pricing?
Please contact me to discuss any wholesale enquiries.